Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use Emtaa ("the Platform"). We are committed to complying with the Data Protection Act 2019 and other applicable Kenyan laws.

Please read this Privacy Policy carefully. By using Emtaa, you consent to the collection and use of your information as described here.

1. Definitions

"Personal Data" means any information relating to an identified or identifiable natural person.
"Processing" refers to any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.

2. Personal Data We Collect

We may collect the following types of personal data:

1. Account Information: Name, email address, phone number, date of birth, and profile information.
2. Content You Share: Photos, videos, messages, and other content.
3. Device and Usage Data: Device info, IP address, and usage patterns.
4. Location Data: Geolocation information if permitted.
5. Communication Data: Records of your communication with support.

3. How We Use Your Personal Data

We use your personal data for:

- Account Management
- Platform Functionality
- Personalization
- Security and Fraud Prevention
- Communication
- Legal Compliance

4. Legal Basis for Processing

We process data based on:

- Consent
- Contractual Obligation
- Legal Obligation
- Legitimate Interest

5. Sharing Your Personal Data

We may share data with:

- Service Providers
- Other Users
- Legal Authorities
- Business Transfers

6. Data Security

We use encryption, access controls, and regular audits to protect your data. However, no system is completely secure.

7. Your Rights

You have the right to:

- Access
- Rectify
- Erase
- Restrict Processing
- Object
- Data Portability

8. Data Retention

We retain data until:

- You delete your account.
- As required by law.

9. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze usage.

10. Children’s Privacy

Emtaa is not for children under 18. Data collected without consent will be deleted.

11. International Data Transfers

We ensure safeguards for data transferred outside Kenya.

12. Refund Policy

Eligibility:
- Request within 14 days.
- Service not delivered or defective.

How to Request:
- Email support with details.

Processing:
- Refunds within 14 days to original payment method.

13. Changes to this Privacy Policy

We may update this policy. Continued use after changes means acceptance.

14. Contact Information

For questions, contact:

Emtaa Support
Email: [Insert Support Email]
Phone: [Insert Phone Number]